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On May 25, 2018, the most significant piece of European data protection legislation to be introduced in 20 years will come into force when the EU’s General Data Protection Regulation (GDPR) replaces the 1995 Data Protection Directive.
When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.
More information on the privacy page and cookies page.
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
Our website uses Google Tag Manager (Google Inc., 1600 Amphitheatre Parkway Mountain View, CA 94043, USA). This is a solution with which we manage website tags via an interface which allows us to integrate, e.g. Google Analytics and other Google marketing services into our website. However, the tag manager (which implements the tags) does not process any of your personal data itself.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
The information generated by the cookie about your use of the website (including your IP address and the URL of the visited website) is transferred to a Google server in the USA and stored there.
The website uses the IP anonymisation option offered by Google Analytics. Your IP address is therefore truncated/anonymised as soon as Google receives your IP address. On our behalf, Google will use this information to evaluate your use of the website to create reports about website activities and to provide additional services to us in conjunction with the use of the website and the use of the Internet. Google will not combine the IP addresses transmitted by your browser in the framework of Google Analytics with other data.
LiveHelp® stores some cookies on the computers of final users requesting to chat:
The cookies are issued when the user activates the chat by clicking the engagement button on the site of the Customer or when displaying the engagement button; they are persistent cookies and have a duration of 5 years.
When using the service, our servers automatically record information that your browser sends via HTTPS protoco.
Such information may include IP address, browser type and device used, browser language, the date and time of the request, the web page of origin of the chat request.
LiveHelp® cookies do not store any personal information about users.
These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites based on your profile. Third-party cookies used in online advertising include cookies used for various technical operations such as frequency capping, ad affiliation, click fraud detection, market research, product improvement, debugging and any other related purposes.
Google Ads (former Google Adwords), a Google LLC product (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA), allows conversion tracking when you browse our website. If you open the website through a Google advertisement, Google Ads will set a cookie on your device. The information that makes possible the personal identification is not transmitted to Google’s services.
For further information please read here.