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Privacy and Data Security

EU - GDPR: We Updated Our Privacy Policy

On May 25, 2018, the most significant piece of European data protection legislation to be introduced in 20 years will come into force when the EU’s General Data Protection Regulation (GDPR) replaces the 1995 Data Protection Directive.

Today, we are updating our privacy policy which has been specifically adjusted to reflect the new regulation.

The updated privacy policy takes effect immediately for new users and existing users.

If you have any questions about the updated privacy policy, please email us at privacy@doctorshop.eu

At Doctor Shop, your right to privacy and security is a major concern. Below are the guidelines we use for protecting your personal information. Please read the following very carefully.

Doctor Shop’s Privacy Policy

Doctor Shop respects your privacy. Across our business, we will only collect, store and use your personal information for defined purposes. We use your information to support and enhance our relationship with you, for example, to process your purchase, provide service and support, and share product, service and company news and offerings with you. We do not sell your personal information. We only share your personal data outside the Doctor Shop family of companies with your consent, as required by law or to protect Doctor Shop, its customers, or the public, or with companies that help Doctor Shop fulfill its obligations with you, and then only with partners who share Doctor Shop’s commitment to protecting your privacy and data. At any time you may contact Doctor Shop with any privacy questions or concerns you may have. You also may ask at any time to see the personal data you have given us and request correction or deletion. We strive to protect the security of your personal data by use of appropriate measures and processes.

The Information Doctor Shop collects about you

Doctor Shop only asks for specific types of personal information. We ask you to provide information that will enable us to process your purchase or provide services to you, enhance your site visit, respond to requests for information, support our customer relationship, assist you with technical support issues or to follow up with you after your visit. Doctor Shop may collect information when you:
  • Register on www.doctorshop.eu
  • Request a quote for products and/or services;
  • Place an order for products and/or services;
  • Request e-mail notification of your order status;
  • Provide feedback in an online survey;
  • Participate in promotional offers;
  • Subscribe to a newsletter.
In each of the instances above, we may ask for your name, surname, street address, e-mail address, phone number, occupation, industry, credit card information and other bank details, referrals, and other information that is needed to process your purchase, provide requested services or register you for or subscribe you to services or offers.

Doctor Shop only uses your personal information for specific purposes

The information you provide will be kept confidential and is collected and processed for the following general purposes or for any other legitimate purpose described by the applicable law.
  • To process your purchase or provide requested services;
  • To fulfill requests for products and services;
  • To improve our products and services;
  • To contact you;
  • To customize the advertisement and content.

When Doctor Shop will share your personal information

Your information may be shared with other Doctor Shop entities, agents or contractors performing services for Doctor Shop, such as Doctor Shop’s commercial partners, suppliers, couriers, financial institutes. If so, Doctor Shop will seek to ensure that the information is only used in connection with the functions these parties will be performing for Doctor Shop and that all such information is treated in a confidential manner. Doctor Shop will disclose your personal information to the extent required or authorized by applicable law, if ordered or required to do so by a court or governmental authority as appropriate in each jurisdiction, or to ensure that we are in compliance with our legal obligations. Doctor Shop may transfer your personal information to affiliated companies. In order to provide for adequate protection of your personal information, we have in place contractual arrangements with such affiliated companies.

Doctor Shop will not disclose your personal information to any outside organization for its use in marketing without your consent

Personal information regarding you (such as name, address and phone number) or your order and the products you purchase will not be given or sold to any outside organization for its use in marketing or solicitation without your consent.

The owner is Doctor Shop S.r.l., Viale Monza 259, 20126, Milan (Italy).
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    Viale Monza, 259
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To provide a better browsing experience, proposing contents aligned with the user preferences, to customize our advertising contents and to allow interaction with social, this site uses Cookies, even of third parts. Clicking on "Accept" means accepting the use of all types of Cookie. Clicking on "Preferences" is possible to express our will related to the use of Cookies. For further information read the Cookie policy and the Privacy.
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When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.

More information on the privacy page and cookies page.

  • Privacy Policy
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

Google Tag Manager

Our website uses Google Tag Manager (Google Inc., 1600 Amphitheatre Parkway Mountain View, CA 94043, USA). This is a solution with which we manage website tags via an interface which allows us to integrate, e.g. Google Analytics and other Google marketing services into our website. However, the tag manager (which implements the tags) does not process any of your personal data itself.
Further information can be found in the terms and conditions and in the Google Tag Manager privacy policy.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

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Google Analytics

This website uses Google Analytics, a web analysis service from Google Inc. ("Google"). The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Google Analytics uses cookies, text files that are saved on your computer and which allow for an analysis of your usage of the website. The information generated by the cookie about your use of the website (including your IP address and the URL of the visited website) is transferred to a Google server in the USA and stored there. The website uses the IP anonymisation option offered by Google Analytics. Your IP address is therefore truncated/anonymised as soon as Google receives your IP address. On our behalf, Google will use this information to evaluate your use of the website to create reports about website activities and to provide additional services to us in conjunction with the use of the website and the use of the Internet. Google will not combine the IP addresses transmitted by your browser in the framework of Google Analytics with other data.
The following links provide further information on data protection and terms of use of Google Analytics.

LiveHelp

LiveHelp® stores some cookies on the computers of final users requesting to chat:

  • USERIDXXXXX: store a unique identifier for each user, in order to save time by eliminating the need to repeatedly enter the same information and improve the user experience of the users themselves.
  • LH_PRIMO_XXXXX: timestamp that saves the first contact by the user with the chat.
  • LH_LAST_MEX_XXXXX: timestamp of the last message received by the User.
  • LH_LAST_OPER_XXXXX: string that identifies the last agent that has chatted with the User.
  • LH_PUSH_ONXXXX: anonymous flag to know if user accepted push notifications.

The cookies are issued when the user activates the chat by clicking the engagement button on the site of the Customer or when displaying the engagement button; they are persistent cookies and have a duration of 5 years.

When using the service, our servers automatically record information that your browser sends via HTTPS protoco.

Such information may include IP address, browser type and device used, browser language, the date and time of the request, the web page of origin of the chat request.

LiveHelp® cookies do not store any personal information about users.

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites based on your profile. Third-party cookies used in online advertising include cookies used for various technical operations such as frequency capping, ad affiliation, click fraud detection, market research, product improvement, debugging and any other related purposes.

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Google Ads Conversion Tracking

Google Ads (former Google Adwords), a Google LLC product (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA), allows conversion tracking when you browse our website. If you open the website through a Google advertisement, Google Ads will set a cookie on your device. The information that makes possible the personal identification is not transmitted to Google’s services.

For further information please read here.

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