Privacy and Data Security

EU - GDPR: We Updated Our Privacy Policy

On May 25, 2018, the most significant piece of European data protection legislation to be introduced in 20 years will come into force when the EU’s General Data Protection Regulation (GDPR) replaces the 1995 Data Protection Directive.

Today, we are updating our privacy policy which has been specifically adjusted to reflect the new regulation.

The updated privacy policy takes effect immediately for new users and existing users.

If you have any questions about the updated privacy policy, please email us at

At Doctor Shop, your right to privacy and security is a major concern. Below are the guidelines we use for protecting your personal information. Please read the following very carefully.

Doctor Shop’s Privacy Policy

Doctor Shop respects your privacy. Across our business, we will only collect, store and use your personal information for defined purposes. We use your information to support and enhance our relationship with you, for example, to process your purchase, provide service and support, and share product, service and company news and offerings with you. We do not sell your personal information. We only share your personal data outside the Doctor Shop family of companies with your consent, as required by law or to protect Doctor Shop, its customers, or the public, or with companies that help Doctor Shop fulfill its obligations with you, and then only with partners who share Doctor Shop’s commitment to protecting your privacy and data. At any time you may contact Doctor Shop with any privacy questions or concerns you may have. You also may ask at any time to see the personal data you have given us and request correction or deletion. We strive to protect the security of your personal data by use of appropriate measures and processes.

The Information Doctor Shop collects about you

Doctor Shop only asks for specific types of personal information. We ask you to provide information that will enable us to process your purchase or provide services to you, enhance your site visit, respond to requests for information, support our customer relationship, assist you with technical support issues or to follow up with you after your visit. Doctor Shop may collect information when you:
  • Register on
  • Request a quote for products and/or services;
  • Place an order for products and/or services;
  • Request e-mail notification of your order status;
  • Provide feedback in an online survey;
  • Participate in promotional offers;
  • Subscribe to a newsletter.
In each of the instances above, we may ask for your name, surname, street address, e-mail address, phone number, occupation, industry, credit card information and other bank details, referrals, and other information that is needed to process your purchase, provide requested services or register you for or subscribe you to services or offers.

Doctor Shop only uses your personal information for specific purposes

The information you provide will be kept confidential and is collected and processed for the following general purposes or for any other legitimate purpose described by the applicable law.
  • To process your purchase or provide requested services;
  • To fulfill requests for products and services;
  • To improve our products and services;
  • To contact you;
  • To customize the advertisement and content.

When Doctor Shop will share your personal information

Your information may be shared with other Doctor Shop entities, agents or contractors performing services for Doctor Shop, such as Doctor Shop’s commercial partners, suppliers, couriers, financial institutes. If so, Doctor Shop will seek to ensure that the information is only used in connection with the functions these parties will be performing for Doctor Shop and that all such information is treated in a confidential manner. Doctor Shop will disclose your personal information to the extent required or authorized by applicable law, if ordered or required to do so by a court or governmental authority as appropriate in each jurisdiction, or to ensure that we are in compliance with our legal obligations. Doctor Shop may transfer your personal information to affiliated companies. In order to provide for adequate protection of your personal information, we have in place contractual arrangements with such affiliated companies.

Doctor Shop will not disclose your personal information to any outside organization for its use in marketing without your consent

Personal information regarding you (such as name, address and phone number) or your order and the products you purchase will not be given or sold to any outside organization for its use in marketing or solicitation without your consent.

The owner is Doctor Shop S.r.l., Viale Monza 259, 20126, Milan (Italy).