Doctor Shop informs the User about the different types, purposes and ways of use of all the cookies used on www.doctorshop.eu, in addition to the Privacy Policy and to the Data Protection Policy - if the user is a customer – and in compliance with the General Data Protection Regulation 679/2016.
What is a cookie and what does it do
Cookies are small pieces of text sent to your browser by a website you visit. They help that website remember information about your visit, which can both make it easier to visit the site again and make the site more useful to you. The cookies are distinguished by:
• by the subject that install them on the user’s device; depending on that the sender is the owner of the site (aka “first part cookie”) or a different site, which install cookies as asked by the first site (aka “third part cookie”);
• by the purpose of each cookie: some cookies allow the website that installed them to remind, for example, the preferences expressed by the user or to purchase or do verification to access to private areas (aka “technical cookie”);
• other cookies allow the website that installed them to monitor the activity of the user in the internet in order to send advertising and/or offer services related to the preferences expressed by the user (aka “profiling cookie”). Only the profiling cookie requires a consent from the user for its use.
Through the website technical cookies of first and third part and profiling cookies and/or other marker of first or third part are installed, as better described in the following tables.
How the User can manage the consent
Through the banner, it is possible to manage cookies consent.
During the first visit to the website, meaning after deleting browser’s cache, cookies banner will pop up to allow the User to:
• accept all types of cookies by clicking on “accept”
• decline all types of cookies by clicking on “decline cookies”, after clicking on “Preferences”
• choose which cookie install, by clicking on “Preferences”
• close the banner by clicking on the “x” in the right corner of the banner and continue to browse the website, which will install only the essential cookies to the functioning (“technical cookies”)
The user can:
manage the preferences related to cookies directly from its web browser, preventing the installation.
Cancel from the browser the cookies already installed, even the cookie in which the consent has been installed by the User.
Find information on how to manage cookies through the browser at the following links: Google Chrome, Mozilla Firefox, Apple Safari and Microsoft Windows Explorer.
Strictly necessary cookies which do not require prior consent
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
Google Tag Manager
Our website uses Google Tag Manager (Google Inc., 1600 Amphitheatre Parkway Mountain View, CA 94043, USA). This is a solution with which we manage website tags via an interface which allows us to integrate, e.g. Google Analytics and other Google marketing services into our website. However, the tag manager (which implements the tags) does not process any of your personal data itself.
Google Analytics
Google Analytics is a web analysis service provided by Google (LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA). Google Analytics uses cookies to enable an analysis of the use of our website. The information generated by the cookie about the user's use of the website will be transmitted to and stored by Google on a server in the United States. However, the user's IP address will be shortened by Google prior to analysis. The IP address transmitted by the browser within the framework of Google Analytics is not combined with other data from Google. Cookies stored by Google Analytics are deleted at the latest after 14 months.
The following links provide information on data protection and terms of use.
Functional Cookies
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
LiveHelp®
LiveHelp® stores some cookies on the computers of final users requesting to chat:
• USERIDXXXXX: store a unique identifier for each user, in order to save time by eliminating the need to repeatedly enter the same information and improve the user experience of the users themselves.
• LH_PRIMO_XXXXX: timestamp that saves the first contact by the user with the chat.
• LH_LAST_MEX_XXXXX: timestamp of the last message received by the User.
• LH_LAST_OPER_XXXXX: string that identifies the last agent that has chatted with the User.
• LH_PUSH_ONXXXX: anonymous flag to know if user accepted push notifications.
The cookies are issued when the user activates the chat by clicking the engagement button on the site of the Customer or when displaying the engagement button; they are persistent cookies and have a duration of 5 years.
When using the service, our servers automatically record information that your browser sends via HTTPS protocol
Such information may include IP address, browser type and device used, browser language, the date and time of the request, the web page of origin of the chat request.
LiveHelp® cookies do not store any personal information about users.
Targeting and Advertising Cookies
These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites based on your profile. Third-party cookies used in online advertising include cookies used for various technical operations such as frequency capping, ad affiliation, click fraud detection, market research, product improvement, debugging and any other related purposes.
Google Signals
Google Signals, a service by Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA), associates information about visits collected from GWS Services with Google information from users' accounts, for those who are logged in and have consented to this association for ad personalization purposes. This Google information may include the end user’s location, search history, YouTube history, and data from sites that partner with Google.
Google Ads Conversion Tracking
Google Ads (former Google Adwords), a Google LLC product (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA), allows conversion tracking when you browse our website. If you open the website through a Google advertisement, Google Ads will set a cookie on your device. The information that makes possible the personal identification is not transmitted to Google’s services.
For further information please read
here.
Cookies Policy
Please note the following:
• data are collected only for specified purposes and for the time indicated in the tables shown and they are treated with informatic methods.
• about the “technical” cookie, as written before, we specify that it does not need the consent because it is needed for the correct use of the website. If deleted in the setting of the browser, the site may have limited performances.
• the data collected by first part cookies can be communicated to subjects that work for Doctor Shop as responsible or are in charge for the treatment, for the already known purposes.
In conclusion, talking about third part cookies, we remind that the purposes of those cookies, the logics and relative treatments and the managing of the User’s preferences are not determined and/or verified by this online space, but by a third entity that provides them, as provider and holder of the treatment, as shown before. Anyway, this online space will help to provide support to the user that will ask to practice his right to delete the cookies from his browser.
Holder of the data treatment
Doctor Shop S.r.l. – Viale Monza, 259 – 20126 Milan
Mail address of the controller: customer@doctorshop.eu
Information on the processing of personal data according to article 13 of EU Regulation n. 2016/679
Please read in detail
here.
