DELIVERIES

What is the shipping cost?
Is it your first purchase?
How do we ship the goods?
How can I track my shipment?
What is the time frame of the shipment?
If I found anomalies what can I do?

 

Shipping cost
The shipping cost depends on the weight and volume of the selected products.
You can verify the amount of the shipping cost while setting the order, adding products to cart before the conclusion of the purchase.

Courier
Doctor Shop entrusts its shipments only to international courier, which is able to guarantee a safe and quick delivery.

The delivery will happen, at the address you gave, between 9 a.m. and 6 p.m. The courier will not call before the delivery and, if he does not find you, will leave an advice and will try again the next day. 

Track you shipment on the courier’s website

Once your order is shipped, you'll receive an email with the delivery note number, allowing you to track your shipment online. Alternatively, our team can assist you. Simply contact us at customer@doctorshop.eu or fill out the form you will find on the contact page.

Average time frame for the shipment
We will ship your order within 24/48 hours from the confirmation, if the products are shown as available and the term of payment is not wire transfer in advance.

Delivery anomalies
What to do before signing the delivery note with the courier’s operator

• Check that the number of boxes matches with the one written on the delivery note;
• Check that the labels have written on them the right address;
• Check that the boxes are not damaged or tempered.

If you encounter any of these issues, please write your reserve on the note specifying the type of anomaly.
In alternative, you can refuse the delivery writing on the delivery note your reason (partial delivery, wrong address, damaged packaging).

What to do in case you have not been able to check the anomaly with the courier’s operator
If you find any damage inside a sealed box, please contact us immediately to request a document for RMA authorization to return the product. Please contact us live via chat or fill out the form you will find on the contact page; all within 5 calendar days from the delivery.

Once received the authorization, you have to send us a document with the following details:

• All the shipment details: n. of delivery note, date of document, product code with anomaly, quantity with anomaly;
• The description of the box’s condition at the time of the delivery.

 

We will ship you the replacement products as soon as possible.

Anomalies will not be accepted after 5 calendar days from the delivery date.

For information: customer@doctorshop.eu