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Recess right

SATISFIED OR REIMBURSED

Have you changed your mind?
How to replace a product?

Clause “satisfied or reimbursed”
If you made a mistake while setting the order or if you bought a product that does not satisfy your expectations, Doctor Shop gives you the chance to put it right easily. You can recess from the order within 14 days from the delivery.
Attention: you must give back the product in perfect condition, unused and with the original packaging.
For further information about the recess right, pleas see the specific section clicking here.


You have 14 days from the delivery to give back what you purchased!

  • call us at the green number 800 911 560;
  • follow the instructions you find in the document that will have been sent to you by the customer care service;
  • get in touch with the courier and plan the shipment according to your needs;
  • when we receive your shipment, you can replace your product with one more suitable to your needs ore choose to be reimbursed;